Managed Operations for Water OT

Predictable cost. Predictable response. Engineering ownership of the systems you depend on.

Service Tiers

Bronze, Silver, and Gold managed operations support tailored for water environments.

Feature Bronze Silver Gold
Best for Single-plant utilities Multi-plant utilities and Fortune 500 sites Federal, hyperscale, and high-consequence sites
Coverage hours Business hours (8×5) Extended (16×5) 24×7×365
Response SLA Next business day 4 hours 1 hour
Quarterly health check
Patch & update management Annual Quarterly Monthly with change control
OT monitoring — Daily log review Continuous via partnered SOC
Incident response Time & materials Retainer hours included Dedicated retainer + tabletop exercises
On-site visits 1 per year 2 per year 4 per year
Indicative annual price* $24K – $48K / site $48K – $84K / site $84K – $144K / site

* Indicative ranges. Final pricing scoped to site complexity, asset count, and platform mix. Contact us for a tailored quote.

All tiers include access to our engineering bench for change requests at preferred labor rates. Gold tier includes documented integration with the customer’s enterprise SOC or NOC, where applicable.

How Onboarding Works

Our structured 4-step process ensures a smooth cutover to managed services without operational disruption.

1
Discover

2-week site walkdown, asset inventory capture, and security baseline assessment.

2
Document

As-built capture, final network diagramming, and custom operational runbook authoring.

3
Operationalize

Cutover to managed-services contract, alert tuning, and remote connection verification.

4
Optimize

Quarterly operations reviews, capacity reviews, and security posture roadmap refinement.

Ready to Modernize Your Water OT?

Book a 30-minute capability briefing with our Industrial Water leadership. Fill out the form to request a proposal or consultation.